In the digital age, online reputation has become a strategic issue for all businesses — especially for artisans, shop owners, and small enterprises looking to grow their presence locally. A single review, comment, or post can impact your online image — for better or worse. Managing this reputation requires time, responsiveness, and a real communication strategy. That’s where the community manager comes in. Online reputation: a powerful growth driver Your online reputation includes everything people say about you on the internet: customer reviews, comments, posts, Google ratings, private messages, and more. Today, 86% of consumers check online reviews before choosing a professional. Your presence on social media, your Google Business Profile, and even your newsletters are all key touchpoints you need to master to reassure, convince, and retain your clients. But how can you make sure your business always puts its best foot forward? This is where a community manager