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Social Media

Best Practices for Building a Strong Brand Image on Social Media

Today, being present on social media is essential for any business looking to increase brand awareness, establish credibility, and build a loyal community. But being active is not enough—you need a strategy. Building a strong brand image requires a coherent, structured, and authentic approach. As a digital expert for over 20 years, Linkeo supports small businesses, artisans, and local retailers in their online communication. Here are the keys to laying the foundation of a solid brand image on social media and standing out sustainably in a competitive landscape. 1. Clearly Define Your Brand Identity Before launching any communication efforts, it’s crucial to take the time to define your positioning. A strong brand image starts with a clear and consistent identity aligned with your business values. This means answering key questions such as: What is my company’s mission? What are my core values? What promise do I make to my customers?

Digital Marketing

How to Manage Customer Reviews and Turn Negative Feedback into Opportunities?

In the digital age, online reputation has become an essential strategic lever. Whether you’re a craftsman, merchant, or service professional, customer reviews directly influence how your business is perceived, and consequently, your revenue. According to an IFOP study, 87% of consumers consult online reviews before making a decision, and a third say they don’t trust a business with a rating lower than 4/5. This can be intimidating, especially when the first negative reviews appear. However, at Linkeo, we firmly believe that a critical review, if handled properly, can become an opportunity for customer loyalty and continuous improvement. Here are our expert tips to turn every review – even negative – into a competitive advantage. 1. Adopt the Right Attitude: Calm, Listening, and Perspective A negative review can feel like a personal challenge, especially when you’re passionate about your work. However, it’s essential to step back. Behind every comment, there’s a

Case Studies

bronzage-brise-d'été-case-study-Linkeo
Case Studies

Customer Case Study: Bronzage brise d’été

Beyond that beach-ready glow, Bronzage brise d’été offers all the health benefits of sunless tanning. More than eight years ago, owner Johanne Belec called upon Linkeo to build her website and online presence.

soccery-MIami-case-study
Case Studies

Customer Case Study: Soccer Miami

Soccer Miami  is home to a state-of-the-art indoor soccer field, a popular spot for practice, rentals, group training, and kids’ birthday parties. To kick off

Vandal-Design-client-Linkeo
Case Studies

Customer Case Study: Vandal Design

Vandal Design is Québec’s leader in car wrapping and specialty graphics for vehicles. Owner Frédéric Vandal sought out Linkeo to help with his website and