Artisans: What Are Your Legal Obligations Online?
As an artisan, you are required to follow certain rules to properly inform your clients — and that includes your website. Quotes, prices, legal notices… Transparency is key. Here’s what the law requires and how to easily display this information online.
1. Legal notice: mandatory on every website
Every professional website, even a simple showcase site, must include a “Legal Notice” page. This section allows visitors to identify who is behind the site. It must include:
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Your identity: full name or business name
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Address of your registered office or place of business
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SIRET or RCS / RM number
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Contact information
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Name of the web hosting provider
👉 Create a dedicated page with a link in the footer of each page. This is mandatory, even for self-employed artisans.
2. Price display: the law requires clear information
The decree of January 24, 2017 requires service professionals (including artisans) to clearly indicate:
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The hourly labor rate including VAT
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Travel fees
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The method used to calculate the total price
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And if possible, a sample price or pricing table
👉 On your site, create a “Pricing” page showing at least price ranges (“starting from”) and a sentence like: “Free personalized quote on request.”
3. Quotes: mandatory before any service begins
Before performing a service, you must provide a written and detailed quote for any job over €150 including VAT. The document must include:
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The type of service provided
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A breakdown of prices (labor, parts, travel)
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The total amount including VAT
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The expected timeline for completion
👉 Display a clear form such as “Get your free quote in 2 minutes” on your website, or offer a downloadable quote template.
4. Required in-store info must also appear online
Everything that must be displayed in your physical premises (pricing, billing information, terms & conditions…) must also be accessible online if you have a website.
👉 Add a link to your Terms and Conditions (T&Cs), even in PDF format.
5. GDPR: protect your visitors’ data
Since 2018, the GDPR (General Data Protection Regulation) has imposed strict rules if you collect any data on your website — even just a name and email through a form.
If your site includes a contact form, online quote form, or uses cookies, here’s what you must do:
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Inform users: explain what data you collect and why
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Get consent before storing or processing their data
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Display a clear and accessible privacy policy
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Install a cookie consent banner (e.g. if using Google Analytics)
👉 Add a link to your privacy policy in the site footer and make sure your forms include a required checkbox stating that the user agrees to the data processing.
Key Takeaways
A tradesperson’s website is a professional tool — it must comply with the law.
Legal notices and pricing information are mandatory.
The more transparent you are, the more trust you build… and the more inquiries you’ll receive.
✅ Final tip: A clear, compliant website protects you legally… but also sends a strong message of professionalism to potential customers.
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